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Category: Service

Einstein Trust Layer: How Salesforce Protects Data the Age of Generative AI

Einstein Trust Layer: How Salesforce Protects Data the Age of Generative AI Image featuring a robot chatbot

Are you using Chat GPT in a business context? Ever thought about what happens to the information you feed it? If you’re feeding it customer data or sensitive business information, the answer might surprise you! To save you the trouble, we asked Chat GPT. Here is the response: Sharing data with ChatGPT risks exposure of […]

SFX: Seamless Integration for Salesforce + Xero

SFX: Seamless Integration for Salesforce + Xero

Discover how SFX transforms the way you manage financial data by connecting Salesforce with Xero! In this demo, we explore: Why you should integrate Salesforce with Xero SFX in Action A basic setup takes as little as 15 hours, making SFX a smart investment for any business! Unlock improved productivity, accuracy, and collaboration by integrating […]

Transform Customer Interactions with AgentForce

Transform Customer Interactions with AgentForce

Discover how AgentForce by Salesforce is reshaping the way businesses engage with customers in our latest demo video. Using the fictional Coral Cloud Resorts as an example, we dive into the transformative power of generative AI and its seamless integration with Salesforce. Here’s a quick summary of what you’ll learn: From Chat to Generative AI […]

The many reasons spreadsheets are not your friends

The many reasons spreadsheets are not your friends salesforce

People love spreadsheets. They’re a comforting way to push data around and track changes. BUT, there are many reasons why spreadsheets don’t work beyond the most basic of use cases. Here’s why we shouldn’t be afraid to shake off the limitations of spreadsheets and move towards a database structure.

“Training Issue” + “User Error” = Bad System Design

“Training Issue” + “User Error” = Bad System Design User-ErrorBad-System-Design

‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]

The Death of a Spreadsheet

The Death of a Spreadsheet Death-of-a-Spreadsheet

You wouldn’t use a calculator to do a job for a spreadsheet (or vice versa, assuming you have a calculator to hand). By extension, with the wealth of technology solutions available to business today, why do we continue to rely so heavily on spreadsheets?

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