Insights

Insights

One less thing to worry about: A robot apocalypse

By Adam Wonnacott | 29th January 2020

Artificial Intelligence is a tricky concept to grasp. In order to ‘dumb down’ the conversation, commentators often resort to talk of robots; robots that can do the job of our colleagues and possibly even replace us in the workplace.  It’s a scary concept, made more so by the use of unhelpful terminology. But what’s the […]

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What’s wrong with a spreadsheet?

By Adam Wonnacott | 1st October 2019
CM Magazine Cover

The answer may be in your attitude to change and continuous improvement… This article was published in the October 2019 Issue of Credit Management magazine. Image reproduced with permission and thanks to the Chartered Institute of Credit Management and the CM Magazine editorial team. Industry is rife with supposition about the way technology will change […]

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87% of credit managers admit systems automation would increase efficiency

By Adam Wonnacott | 22nd August 2019
survey image

A multinational study by the Chartered Institute of Credit Management and Dun & Bradstreet has found that 87% of respondents believe automation will improve the efficiency of their team in the next three years; but most have made little progress towards their digital transformation goals.  Key findings from the study were as follows:  Eighty-three percent […]

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Predictive Analytics: The Credit Manager’s Crystal Ball

By Adam Wonnacott | 15th August 2019

Wouldn’t it be great if we could accurately identify which customers or prospects are going to default? We would be able to refuse or restrict credit terms and prevent the businesses we represented from being stung by insolvency; we would be nothing short of psychic credit superheroes! But is it possible?   Unless you’ve been living […]

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Salesforce Sales Cloud Top Five Features

By Adam Wonnacott | 27th April 2019

Top tips for making the most of Salesforce Sales Cloud; including leveraging automation, mobile experience and integrations.

The things no Salesforce Sales Cloud instance should be without!

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White Paper: Achieving Digital Transformations with Low Code Development

By Adam Wonnacott | 20th April 2019

This paper is intended to set out how organisations can (and are) leveraging Low Code development on Platform as a Service (‘PaaS’) infrastructure to help expedite their digital transformation by delivering connected, intelligent business applications in a secure environment.

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“Training Issue” + “User Error” = Bad System Design

By Adam Wonnacott | 19th March 2019
Salesforce Consultants drive out user error

‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]

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Why your sales team doesn’t use CRM

By Adam Wonnacott | 19th February 2019
User Adoption

‘I’m too busy’. ‘I’m not great with computers’. ‘I’ve got my rolodex, I don’t need a CRM’. Salespeople are a tricky bunch. The great ones have their idiosyncrasies and sales managers will often be inclined to overlook them as long as the team delivers new business. But a good team is only part of the […]

Read More

The Death of a Spreadsheet

By Adam Wonnacott | 11th January 2019
Death of a Spreadsheet

As every good tradesman will tell you, there’s a tool for every job. You wouldn’t use a calculator to do a job for a spreadsheet (or vice versa, assuming you have a calculator to hand). By extension, with the wealth of technology solutions available to business today, why do we continue to rely so heavily […]

Read More

One less thing to worry about: A robot apocalypse

By Adam Wonnacott | 29th January 2020

Artificial Intelligence is a tricky concept to grasp. In order to ‘dumb down’ the conversation, commentators often resort to talk of robots; robots that can do the job of our colleagues and possibly even replace us in the workplace.  It’s a scary concept, made more so by the use of unhelpful terminology. But what’s the […]

Read More

What’s wrong with a spreadsheet?

By Adam Wonnacott | 1st October 2019
CM Magazine Cover

The answer may be in your attitude to change and continuous improvement… This article was published in the October 2019 Issue of Credit Management magazine. Image reproduced with permission and thanks to the Chartered Institute of Credit Management and the CM Magazine editorial team. Industry is rife with supposition about the way technology will change […]

Read More

87% of credit managers admit systems automation would increase efficiency

By Adam Wonnacott | 22nd August 2019
survey image

A multinational study by the Chartered Institute of Credit Management and Dun & Bradstreet has found that 87% of respondents believe automation will improve the efficiency of their team in the next three years; but most have made little progress towards their digital transformation goals.  Key findings from the study were as follows:  Eighty-three percent […]

Read More

Predictive Analytics: The Credit Manager’s Crystal Ball

By Adam Wonnacott | 15th August 2019

Wouldn’t it be great if we could accurately identify which customers or prospects are going to default? We would be able to refuse or restrict credit terms and prevent the businesses we represented from being stung by insolvency; we would be nothing short of psychic credit superheroes! But is it possible?   Unless you’ve been living […]

Read More

Salesforce Sales Cloud Top Five Features

By Adam Wonnacott | 27th April 2019

Top tips for making the most of Salesforce Sales Cloud; including leveraging automation, mobile experience and integrations.

The things no Salesforce Sales Cloud instance should be without!

Read More

White Paper: Achieving Digital Transformations with Low Code Development

By Adam Wonnacott | 20th April 2019

This paper is intended to set out how organisations can (and are) leveraging Low Code development on Platform as a Service (‘PaaS’) infrastructure to help expedite their digital transformation by delivering connected, intelligent business applications in a secure environment.

Read More

“Training Issue” + “User Error” = Bad System Design

By Adam Wonnacott | 19th March 2019
Salesforce Consultants drive out user error

‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]

Read More

Why your sales team doesn’t use CRM

By Adam Wonnacott | 19th February 2019
User Adoption

‘I’m too busy’. ‘I’m not great with computers’. ‘I’ve got my rolodex, I don’t need a CRM’. Salespeople are a tricky bunch. The great ones have their idiosyncrasies and sales managers will often be inclined to overlook them as long as the team delivers new business. But a good team is only part of the […]

Read More

The Death of a Spreadsheet

By Adam Wonnacott | 11th January 2019
Death of a Spreadsheet

As every good tradesman will tell you, there’s a tool for every job. You wouldn’t use a calculator to do a job for a spreadsheet (or vice versa, assuming you have a calculator to hand). By extension, with the wealth of technology solutions available to business today, why do we continue to rely so heavily […]

Read More

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