Artificial Intelligence is a tricky concept to grasp. In order to ‘dumb down’ the conversation, commentators often resort to talk of robots; robots that can do the job of our colleagues and possibly even replace us in the workplace. It’s a scary concept, made more so by the use of unhelpful terminology. But what’s the […]
The answer may be in your attitude to change and continuous improvement… This article was published in the October 2019 Issue of Credit Management magazine. Image reproduced with permission and thanks to the Chartered Institute of Credit Management and the CM Magazine editorial team. Industry is rife with supposition about the way technology will change […]
A multinational study by the Chartered Institute of Credit Management and Dun & Bradstreet has found that 87% of respondents believe automation will improve the efficiency of their team in the next three years; but most have made little progress towards their digital transformation goals. Key findings from the study were as follows: Eighty-three percent […]
Wouldn’t it be great if we could accurately identify which customers or prospects are going to default? We would be able to refuse or restrict credit terms and prevent the businesses we represented from being stung by insolvency; we would be nothing short of psychic credit superheroes! But is it possible? Unless you’ve been living […]
Top tips for making the most of Salesforce Sales Cloud; including leveraging automation, mobile experience and integrations.
The things no Salesforce Sales Cloud instance should be without!
This paper is intended to set out how organisations can (and are) leveraging Low Code development on Platform as a Service (‘PaaS’) infrastructure to help expedite their digital transformation by delivering connected, intelligent business applications in a secure environment.
‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]
‘I’m too busy’. ‘I’m not great with computers’. ‘I’ve got my rolodex, I don’t need a CRM’. Salespeople are a tricky bunch. The great ones have their idiosyncrasies and sales managers will often be inclined to overlook them as long as the team delivers new business. But a good team is only part of the […]
As every good tradesman will tell you, there’s a tool for every job. You wouldn’t use a calculator to do a job for a spreadsheet (or vice versa, assuming you have a calculator to hand). By extension, with the wealth of technology solutions available to business today, why do we continue to rely so heavily […]