Category: Salesforce Experience Cloud

“Training Issue” + “User Error” = Bad System Design

“Training Issue” + “User Error” = Bad System Design Salesforce Consultants drive out user error

‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]

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