Salesforce Service Cloud
Deliver efficient, effective customer service
Showing up for Happy Customers?
Salesforce Service Cloud customers report a 45% increase in customer satisfaction and a 34% increase in agent productivity
One of the reasons why Service Cloud is the world’s number one Customer Service application is because it’s almost infinitely customisable
Whilst this gives great flexibility, it can be difficult to identify what functionality and customisations are right for your business
Showing up for Happy Customers?
Salesforce Service Cloud customers report a 45% increase in customer satisfaction and a 34% increase in agent productivity
One of the reasons why Service Cloud is the world’s number one Customer Service application is because it’s almost infinitely customisable
Whilst this gives great flexibility, it can be difficult to identify what functionality and customisations are right for your business
Appdraft will help you
Service Cloud Quick Launch Packages
Where we can, we'll work on a fixed fee basis for implementations, starting from as little as five days. Set up a call with us and we'll be happy to discuss your requirements!
Book a no obligation discovery call
Set up a call with us and we'll be happy to discuss your requirements!
Service Cloud Quick Launch Packages
Where we can, we'll work on a fixed fee basis for implementations, starting from as little as five days. Set up a call with us and we'll be happy to discuss your requirements!
Book a no obligation discovery call
Set up a call with us and we'll be happy to discuss your requirements!
Email Integration in Salesforce
Brief explainer of the options available in Salesforce for integrating email
One less thing to worry about: A robot apocalypse
Should you be worried about robots stealing your job? ‘Robots’ are an emotive epithet; is this just a continuation of a theme of efficiency driven by technology?
The many reasons spreadsheets are not your friends
People love spreadsheets. They’re a comforting way to push data around and track changes. BUT, there are many reasons why spreadsheets don’t work beyond the most basic of use cases. Here’s why we shouldn’t be afraid to shake off the limitations of spreadsheets and move towards a database structure.
“Training Issue” + “User Error” = Bad System Design
‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]
CONTACT US
Call: 020 3858 0040
Email: [email protected]
FIND US ON
© Appdraft 2024
Appdraft Limited is registered in England under company number 11696760 at 128 City Road, London, EC1V 2NX
PARTNERS/ACCREDITATION
CONTACT US
Call: 020 3858 0040
Email: [email protected]
FIND US ON
© Appdraft 2024
Appdraft Limited is registered in England under company number 11696760 at 128 City Road, London, EC1V 2NX