fbpx

Salesforce Service Cloud
Deliver efficient, effective customer service

laptopservice

Showing up for Happy Customers?

Salesforce Service Cloud customers report a 45% increase in customer satisfaction and a 34% increase in agent productivity

One of the reasons why Service Cloud is the world’s number one Customer Service application is because it’s almost infinitely customisable

Whilst this gives great flexibility, it can be difficult to identify what functionality and customisations are right for your business

fivestarIcon

Showing up for Happy Customers?

Payment Icon

Salesforce Service Cloud customers report a 45% increase in customer satisfaction and a 34% increase in agent productivity

One of the reasons why Service Cloud is the world’s number one Customer Service application is because it’s almost infinitely customisable

Whilst this gives great flexibility, it can be difficult to identify what functionality and customisations are right for your business

Appdraft will help you

Service Cloud Quick Launch Packages

Where we can, we'll work on a fixed fee basis for implementations, starting from as little as five days. Set up a call with us and we'll be happy to discuss your requirements!

Book a no obligation discovery call

Set up a call with us and we'll be happy to discuss your requirements!

Salesforce service cloud quick start

Service Cloud Quick Launch Packages

Where we can, we'll work on a fixed fee basis for implementations, starting from as little as five days. Set up a call with us and we'll be happy to discuss your requirements!

Salesforce service cloud quick start

Book a no obligation discovery call

Set up a call with us and we'll be happy to discuss your requirements!

Check out our verified reviews on Salesforce AppExchange...

emails

Email Integration in Salesforce

Brief explainer of the options available in Salesforce for integrating email

robot image

One less thing to worry about: A robot apocalypse

Should you be worried about robots stealing your job? ‘Robots’ are an emotive epithet; is this just a continuation of a theme of efficiency driven by technology?

salesforce

The many reasons spreadsheets are not your friends

People love spreadsheets. They’re a comforting way to push data around and track changes. BUT, there are many reasons why spreadsheets don’t work beyond the most basic of use cases. Here’s why we shouldn’t be afraid to shake off the limitations of spreadsheets and move towards a database structure.

User-ErrorBad-System-Design

“Training Issue” + “User Error” = Bad System Design

‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]

Death-of-a-Spreadsheet

The Death of a Spreadsheet

You wouldn’t use a calculator to do a job for a spreadsheet (or vice versa, assuming you have a calculator to hand). By extension, with the wealth of technology solutions available to business today, why do we continue to rely so heavily on spreadsheets?

PARTNERS/ACCREDITATION

CONTACT US

FIND US ON

AppDraft white

© Appdraft 2024

Appdraft Limited is registered in England under company number 11696760 at 128 City Road, London, EC1V 2NX 

PARTNERS/ACCREDITATION

salesforce_registered_partner_logo_sml
crown_commercial_service_supplier_logo
CONTACT US
FIND US ON
AppDraft white

© Appdraft 2024

Appdraft Limited is registered in England under company number 11696760 at 128 City Road, London, EC1V 2NX 

Scroll to Top