Implement Salesforce Service Cloud®

Implement Salesforce Service Cloud®

Thinking about or recently subscribed to Salesforce Service Cloud?

Salesforce Service Cloud customers report a 45% increase in customer satisfaction and a 34% increase in agent productivity.

One of the reasons why Service Cloud is the World’s number one Customer Service application is because it’s almost infinitely customisable.

Whilst this gives great flexibility, it can be difficult to identify what functionality and customisations are right for your business.

Thinking about or recently subscribed to Salesforce Service Cloud?

Salesforce Service Cloud customers report a 45% increase in customer satisfaction and a 34% increase in agent productivity.

One of the reasons why Service Cloud is the World’s number one Customer Service application is because it’s almost infinitely customisable.

Whilst this gives great flexibility, it can be difficult to identify what functionality and customisations are right for your business.

Appdraft help businesses implement Service Cloud by:

Understanding your business, sales process and goals

Understanding your business, your ideal customer experience and wider goals

Scoping the implementation around your needs

Implementing the features of Service Cloud that will give you the biggest improvements in customer satisfaction

Outlining the capabilities of Salesforce and where they might be relevant to you

Outlining the capabilities of Service Cloud that are relevant to what you want to achieve

As part of this process, we’ll work with you to agree a project framework. In most cases we can fit requirements into a cost-effective quick launch development programme.

Appdraft help businesses implement Service Cloud by:

Understanding your business, sales process and goals

Understanding your business, your ideal customer experience and wider goals

Scoping the implementation around your needs

Implementing the features of Service Cloud that will give you the biggest improvements in customer satisfaction

Outlining the capabilities of Salesforce and where they might be relevant to you

Outlining the capabilities of Service Cloud that are relevant to what you want to achieve

As part of this process, we’ll work with you to agree a project framework. In most cases we can fit requirements into a cost-effective quick launch development programme.

Service Cloud Quick Launch

5-10 Days, dependent on requirement, can include:

  • Customisation of Accounts, Contacts and Case objects
  • Custom Object creation
  • Activities & Chatter collaboration tools
  • Queues/Case assignment rules
  • SLA Management with Entitlements
  • Reports and dashboards
  • Email-to-case
  • Data migration

Service Cloud Quick Launch

5-10 Days, dependent on requirement, can include:

  • Customisation of Accounts, Contacts and Case objects
  • Custom Object creation
  • Activities & Chatter collaboration tools
  • Queues/Case assignment rules
  • SLA Management with Entitlements
  • Reports and dashboards
  • Email-to-case
  • Data migration

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