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Adam Wonnacott

87% of credit managers admit systems automation would increase efficiency

87% of credit managers admit systems automation would increase efficiency survey image

87% of respondents in a recent D&B / CICM survey believe automation will improve the efficiency of their team in the next three years; but most have made little progress towards their digital transformation goals. 

Predictive Analytics: The Credit Manager’s Crystal Ball

Predictive Analytics: The Credit Manager’s Crystal Ball crystal ball image

Wouldn’t it be great if we could accurately identify which customers or prospects are going to default? We would be able to refuse or restrict credit terms and prevent the businesses we represented from being stung by insolvency; we would be nothing short of psychic credit superheroes! But is it possible?  

White Paper: Achieving Digital Transformations with Low Code Development

White Paper: Achieving Digital Transformations with Low Code Development DigitalTransformationswithLowCodeDevelopment - Cover

This paper is intended to set out how organisations can (and are) leveraging Low Code development on Platform as a Service (‘PaaS’) infrastructure to help expedite their digital transformation by delivering connected, intelligent business applications in a secure environment.

“Training Issue” + “User Error” = Bad System Design

“Training Issue” + “User Error” = Bad System Design User-ErrorBad-System-Design

‘It’s a training issue’. ‘I’m afraid it’s user error’. We hear these justifications frequently in a customer service environment when something goes wrong. But how often should we really be attributing ‘user error’ to bad system design? Whilst it might be idealistic to say that the right system can design-out all propensity for error, it’s […]

Why your sales team doesn’t use CRM

Why your sales team doesn’t use CRM user adoption

‘I’m too busy’. ‘I’m not great with computers’. ‘I’ve got my rolodex, I don’t need a CRM’. Salespeople are a tricky bunch. The great ones have their idiosyncrasies and sales managers will often be inclined to overlook them as long as the team delivers new business. But a good team is only part of the […]

The Death of a Spreadsheet

The Death of a Spreadsheet Death-of-a-Spreadsheet

You wouldn’t use a calculator to do a job for a spreadsheet (or vice versa, assuming you have a calculator to hand). By extension, with the wealth of technology solutions available to business today, why do we continue to rely so heavily on spreadsheets?

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